Terms of service.

Effective Date: April 7, 2026
Last Updated: V1.0 April 7, 2026

These Terms of Service ("Terms") govern your access to and use of the Lepine Home Care website, including any content, forms, applications, communications, and online features made available by Lepine Home Care ("Lepine Home Care," "we," "us," or "our"). By accessing or using the website, you agree to these Terms.

If you do not agree to these Terms, do not use the website.

1. Scope of These Terms

These Terms apply to your use of the website and related online interactions only. They do not govern or replace any separate:

  • Client service agreement

  • Care plan

  • Intake documentation

  • Notice of privacy practices

  • Employment agreement

  • Independent contractor agreement

  • Job application disclosures

  • Vendor agreement

  • Other written contract with Lepine Home Care

If you enter into a separate written agreement with Lepine Home Care, that agreement will control to the extent of any conflict.

2. Eligibility and Permitted Use

You may use the website only for lawful purposes and in accordance with these Terms. By using the website, you represent that:

  • You are at least 18 years old or are using the website under the supervision of a parent, guardian, or authorized representative

  • The information you submit is truthful and accurate

  • You will not use the website in a way that violates any law, regulation, or third-party right

3. No Medical, Legal, or Emergency Advice

The website is provided for general informational purposes only. Content on the website does not constitute medical advice, nursing advice, legal advice, case-specific advocacy advice, or emergency assistance.

Do not rely on website content as a substitute for professional medical judgment, legal counsel, or emergency services. If you are experiencing a medical emergency or believe someone is in immediate danger, call 911 or contact appropriate emergency services immediately.

4. Service Inquiries and Consultations

Submitting a form, requesting a consultation, calling us, or sending us a message does not guarantee that:

  • You will receive services

  • Services will be available in your location

  • A caregiver match will be made

  • Your preferred schedule or service arrangement can be accommodated

  • An employment interview or job offer will be made

Any service relationship, employment relationship, or other formal arrangement with Lepine Home Care arises only through separate review, approval, and written agreement where required.

5. User Submissions

If you submit information through the website, including contact forms, consultation requests, employment applications, testimonials, reviews, messages, or other materials, you:

  • Represent that the information is accurate and that you have the right to provide it

  • Agree not to submit false, misleading, unlawful, defamatory, infringing, or harmful material

  • Grant us a non-exclusive, royalty-free right to use the submission as reasonably necessary to respond to your request, operate our business, evaluate an application, or otherwise carry out the purpose for which it was submitted

We reserve the right, but not the obligation, to remove or disregard submissions that violate these Terms.

6. Employment and Application Disclaimer

Job postings, recruiting content, and online applications are provided for informational and recruiting purposes only. Nothing on the website guarantees employment, specific compensation, scheduling, or continued engagement.

Lepine Home Care reserves the right to review qualifications, conduct screenings, verify information, and make hiring decisions in its discretion and in accordance with applicable law.

7. Intellectual Property

All website content, including text, graphics, branding, logos, layout, design elements, images, downloads, and other materials, is owned by or licensed to Lepine Home Care and is protected by applicable intellectual property laws.

You may view, print, or download limited portions of the website for your personal, non-commercial use only. You may not copy, reproduce, republish, distribute, modify, create derivative works from, publicly display, or exploit website content without prior written permission, except as permitted by law.

8. Prohibited Conduct

You agree not to:

  • Use the website for unlawful, fraudulent, or abusive purposes

  • Interfere with or disrupt website operations or security

  • Attempt to gain unauthorized access to accounts, systems, or data

  • Introduce malware, malicious code, bots, scraping tools, or harmful materials

  • Harvest or collect information from the website without authorization

  • Misrepresent your identity or affiliation

  • Use the website in a way that could damage Lepine Home Care’s reputation, systems, or rights

9. Third-Party Links and Services

The website may include links to third-party platforms, social media pages, software tools, job application portals, or other services. Lepine Home Care does not control and is not responsible for third-party content, policies, availability, or practices.

Your use of third-party websites or services is at your own risk and subject to the third party’s own terms and privacy policies.

10. Website Availability and Changes

We may modify, suspend, restrict, or discontinue any part of the website at any time without notice. We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may also update or revise website content at any time, but we are not obligated to keep all information current.

11. Disclaimer of Warranties

To the fullest extent permitted by law, the website and all content are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory.

Lepine Home Care disclaims, to the fullest extent permitted by law, all warranties including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and availability.

12. Limitation of Liability

To the fullest extent permitted by law, Lepine Home Care and its owners, officers, employees, contractors, agents, and affiliates shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your use of, or inability to use, the website.

To the fullest extent permitted by law, if Lepine Home Care is found liable for any claim related to the website, its total liability shall not exceed one hundred U.S. dollars (US $100) or the amount you paid, if any, to use the website, whichever is greater.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Lepine Home Care and its owners, officers, employees, contractors, agents, and affiliates from and against claims, losses, liabilities, damages, judgments, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

  • Your use of the website

  • Your violation of these Terms

  • Your violation of applicable law

  • Your infringement or misappropriation of any third-party rights

  • Information or content you submit through the website

14. Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the website shall be brought exclusively in the state or federal courts located in Massachusetts, and you consent to the personal jurisdiction and venue of those courts, except where applicable law requires otherwise.

15. Accessibility

Lepine Home Care aims to make its website reasonably accessible to users with disabilities. If you experience difficulty accessing any part of the website, please contact us so we can work to provide the information or assistance you need.

16. Privacy

Your use of the website is also subject to our Privacy Policy. By using the website, you acknowledge that you have reviewed the Privacy Policy.

17. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted with a new “Last Updated” date. By continuing to use the website after updated Terms are posted, you agree to the revised Terms, to the extent permitted by law.

18. Contact Information

If you have questions about these Terms, please contact:

Lepine Home Care
98 Lower Westfield Rd.
Holyoke, MA 01040
Phone: (413) 306-3110
Email: ashley@lepinehomecare.com