Privacy policy.

Effective Date: April 7, 2026
Last Updated: V1.0 April 7, 2026

Lepine Home Care ("Lepine Home Care," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, contact us, request information, submit a consultation request, apply for employment, or otherwise interact with us online or offline.

This Privacy Policy applies to information collected through our website and related communications. It does not replace any separate privacy notices, client service agreements, intake forms, employment documents, or other disclosures you may receive in connection with home care services, case management, advocacy services, or employment.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

You may provide us with information such as:

  • Your name

  • Phone number

  • Email address

  • Mailing address

  • Information about the person needing care

  • Service preferences or requested services

  • Scheduling and consultation details

  • Messages or other information you send through forms, email, phone, text, or social media

  • Employment or caregiver application information, including resume details, work history, credentials, licenses, availability, references, and other job-related information

B. Sensitive or Health-Related Information

If you inquire about care for yourself or another person, you may choose to provide information related to care needs, functional limitations, medical conditions, medications, diagnoses, provider coordination, family support needs, or other health-related details. Please do not submit more information than is reasonably necessary for your inquiry.

C. Information Collected Automatically

When you use our website, we may automatically collect certain technical information, such as:

  • IP address

  • Browser type and version

  • Device type

  • Pages viewed

  • Date and time of visits

  • Referring website

  • General location data derived from IP address

  • Website interaction data collected through cookies or similar technologies

D. Information from Other Sources

We may receive information from:

  • Family members, guardians, or authorized representatives

  • Referral sources

  • Job boards or recruiting platforms

  • Social media platforms

  • Service providers that help us operate our website, communications, scheduling, recruiting, or business systems

2. How We Use Information

We may use personal information to:

  • Respond to questions, inquiries, and consultation requests

  • Communicate with prospective clients, clients, families, applicants, and referral sources

  • Assess service needs and discuss potential care options

  • Coordinate consultations or follow-up communications

  • Evaluate employment applications and communicate about job opportunities

  • Provide, maintain, and improve our website and services

  • Personalize user experience

  • Monitor website performance, analytics, and security

  • Prevent fraud, misuse, or unauthorized access

  • Maintain records and internal administration

  • Comply with legal, regulatory, contractual, or licensing obligations

  • Enforce our policies, agreements, and legal rights

3. Legal Bases for Processing (Where Applicable)

Depending on the circumstances and applicable law, we may process personal information because:

  • You consented to the processing

  • The processing is necessary to respond to your request before entering into a service or employment relationship

  • The processing is necessary to perform a contract

  • The processing is necessary for our legitimate business interests

  • The processing is necessary to comply with legal obligations

  • The processing is necessary to protect someone’s vital interests

4. How We Share Information

We do not sell your personal information. We may share personal information only as reasonably necessary with:

  • Employees, contractors, or caregivers who need the information to perform their duties

  • Website hosts, software providers, analytics providers, communication vendors, scheduling vendors, application platforms, and other service providers acting on our behalf

  • Professional advisors such as lawyers, accountants, or insurers

  • Government authorities, regulators, law enforcement, courts, or other parties when required by law or legal process

  • Successors or counterparties in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction

  • Other parties when you direct us to do so or authorize the disclosure

We may also disclose information if we believe in good faith that doing so is necessary to protect the rights, property, safety, or security of Lepine Home Care, our clients, applicants, staff, website users, or others.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, embedded content, and similar technologies to support site functionality, remember preferences, analyze traffic, and improve performance. Some third parties may also place cookies or similar tools through our site.

You can typically control cookies through your browser settings. Disabling cookies may affect how the website functions.

6. Communications and Text Messages

If you provide your phone number or email address, you consent to receive communications from us related to your inquiry, consultation, services, application, scheduling, or account-related matters.

If Lepine Home Care uses SMS or automated text messaging for reminders, follow-ups, or marketing, message frequency may vary and message/data rates may apply. You may opt out of marketing texts by replying STOP or by contacting us directly. Consent to receive marketing texts is not a condition of purchase or services.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Respond to inquiries

  • Maintain business and service records

  • Evaluate and process applications

  • Comply with legal, tax, regulatory, insurance, employment, licensing, and recordkeeping obligations

  • Resolve disputes and enforce agreements

Retention periods may vary based on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. However, no website, platform, email transmission, or data storage system is ever fully secure. Accordingly, we cannot guarantee absolute security.

9. Your Choices and Rights

Subject to applicable law, you may have the right to:

  • Request access to certain personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

To exercise any of these rights, contact us using the information below. We may need to verify your identity before responding.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children through the website without appropriate authorization. If you believe a child has provided personal information to us through the website, please contact us so we can review and delete it as appropriate.

11. Third-Party Links and Platforms

Our website may contain links to third-party websites, social media pages, application portals, or other services that we do not control. We are not responsible for the privacy, security, or content practices of those third parties. Your use of third-party sites is governed by their own terms and policies.

12. Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to such signals, our website may not respond to Do Not Track requests.

13. State-Specific Rights

Depending on where you live, you may have additional privacy rights under applicable state law. Lepine Home Care will handle personal information in accordance with applicable law and may update this Privacy Policy as legal requirements evolve.

14. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. The updated version will be posted with a revised “Last Updated” date. Your continued use of our website after changes are posted indicates acceptance of the updated Privacy Policy, to the extent permitted by law.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

Lepine Home Care
98 Lower Westfield Rd.
Holyoke, MA 01040
Phone: (413) 306-3110
Email: ashley@lepinehomecare.com