Case Management & Advocacy Services

Coordinated Support. Confident Decisions. Compassionate Advocacy.

At Lepine Home Care, we believe quality care goes beyond daily assistance. Our Case Management and Advocacy services are designed to help families throughout Western Massachusetts navigate the complexities of aging, chronic illness, and long-term care—with confidence, clarity, and compassion.

Whether you're facing a new diagnosis, managing multiple providers, or simply unsure where to begin, our experienced care managers are here to guide you every step of the way.

What We Offer

Our case management services are tailored to each client’s unique situation, ensuring the best possible outcomes for your loved one.

✅ Personalized Care Planning

We conduct in-depth assessments to understand your loved one’s physical, emotional, and social needs. Then we develop a customized care plan and help connect you with the right services—both in-home and in the community.

✅ Advocacy & Healthcare Navigation

We advocate for your loved one during doctor visits, hospital transitions, or care plan reviews—ensuring their voice is heard and their best interests are protected at every stage.

✅ Resource Coordination

From home modifications and senior programs to veteran benefits and respite care, we help you access local resources throughout Western MA, making sure no opportunity is overlooked.

✅ Ongoing Oversight & Support

Your needs may change—and we’ll change with them. Our case managers provide regular check-ins, care updates, and plan adjustments to make sure services remain aligned with your goals.

“Ashley was compassionate, knowledgable, and always available to answer my questions. She not only assisted with care for my mother, she offered the support our family needed to navigate my mother’s demmentia dianosis,”

-Lisa M.
Springfield, MA

Serving the Western Massachusetts Community

We’re proud to offer trusted case management and advocacy services for families in:

  • West Springfield, MA

  • Springfield

  • Agawam

  • Westfield

  • Holyoke

  • Longmeadow

  • and surrounding areas in Hampden and Hampshire Counties

With deep local knowledge and connections, Lepine Home Care makes navigating elder care in Western Massachusetts easier and less stressful for families.

Contact Us

Frequently Asked Questions & Answers

  • Case management involves assessing a person’s needs, creating a personalized care plan, and coordinating services across providers. At Lepine Home Care, we go further—offering guidance, oversight, and advocacy to help clients remain safe and supported at home.

  • While we do not provide medical care, we can coordinate with your doctors, specialists, and insurance providers to help ensure your loved one receives the care they need. We act as a bridge between families, care teams, and community resources.

  • Yes! We have strong connections throughout Hampden and Hampshire Counties and can help with local services like elder nutrition programs, housing assistance, VA benefits, memory care referrals, and more.

  • Our case management and advocacy services are available as part of your customized care plan. We’ll work with you to provide clear pricing and flexible options to fit your needs and budget.

Ready to Simplify Care and Get Peace of Mind?

Let our team help you navigate the journey. Contact Lepine Home Care today to schedule a free consultation and learn how we can support your loved one in Western Massachusetts.